Cancellation Policy

Effective Date: [Insert Date]

At Country Labour Team, we aim to provide seamless service to both Customers and Service Providers. This Cancellation Policy explains the terms and conditions for canceling bookings made through our platform.

1. Scope of the Policy

This policy applies to all bookings made through the Country Labour Team platform by both Customers and Service Providers.

2. Cancellation by the Customer

Customers can cancel bookings under the following conditions:

• Cancellation Before Service Commencement:

  • Cancellations made at least [Insert Timeframe, e.g., "24 hours"] before the scheduled service time are eligible for a full refund.
  • Cancellations made less than [Insert Timeframe, e.g., "24 hours"] before the service time may incur a cancellation fee of [Insert Percentage or Amount].

• Cancellation After Service Commencement:

  • Once the service has started, cancellations are not permitted, and no refunds will be issued.

Process for Cancellation:

• Contact us at [Insert Email/Phone] or use the cancellation feature on the platform.
• Provide your booking reference number and reason for cancellation.

3. Cancellation by the Service Provider

If a Service Provider cancels a booking:

• Customers will receive a full refund of any payments made.
• Customers may request to rebook the service with another provider at no additional charge.
• Service Providers must notify cancellations at least [Insert Timeframe, e.g., "24 hours"] before the scheduled time to avoid penalties.

4. Cancellation Fees

• A cancellation fee of [Insert Amount or Percentage] may apply for late cancellations or no-shows by the Customer.
• Service Providers who fail to adhere to the cancellation policy may face penalties, including temporary suspension from the platform.

5. Non-Cancellable Bookings

Certain services may be marked as non-cancellable, such as:

• Urgent or emergency services booked within a short notice period.
• Services that require upfront costs or materials, which are non-refundable.
  Customers are advised to review the terms for such bookings before confirming.

6. Refunds for Cancellations

Refunds for cancellations will be processed as follows:

• Customer-Initiated Cancellations: Refunds (if applicable) will be processed within 7–10 business days of cancellation.
• Provider-Initiated Cancellations: Refunds will be processed within 5–7 business days after confirmation.
• Refunds will be issued via the original payment method.

7. Dispute Resolution for Cancellations

In case of disagreements regarding cancellations:

• Country Labour Team will act as a mediator to resolve the dispute.
• Final decisions will be made in accordance with this policy and supporting evidence.

8. Changes to the Cancellation Policy

Country Labour Team reserves the right to update this policy at any time. Changes will be effective immediately upon posting on the Website. Users are encouraged to review this policy regularly.

9. Contact Information

For cancellations or queries, please contact us at:

• Email: support@bracetechsolutions.com
• Phone: +91 9440779908
• Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (local time).