Refund Policy
Effective Date: 09-01-2025
At Country Labour Team, we are committed to providing quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds. Please review it carefully before using our services.
1. Scope of Refund Policy
This policy applies to all users (Customers and Service Providers) utilizing our platform to book or offer services. Refund eligibility is subject to the conditions specified below.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Non-Delivery of Service: The Service Provider fails to deliver the agreed-upon service.
- Service Cancellation by Service Provider: The Service Provider cancels the booking due to unforeseen circumstances.
- Poor Quality of Service: The service delivered is significantly below the agreed standard, and the issue is verified by our team.
- Excessive Delays: Significant delays caused by the Service Provider without prior communication.
Refund requests for the above reasons must include evidence, such as:
- Photos or videos of the issue (if applicable).
- Communication records with the Service Provider.
- A detailed explanation of the problem.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after confirming the booking.
- Service cancellation by the Customer without adhering to the cancellation policy.
- Incomplete or incorrect information provided by the Customer.
- Issues not reported within [Insert Timeframe, e.g., "7 days"] of the service date.
4. Refund Request Process
To initiate a refund request:
- Contact Us: Submit your refund request through our support email or contact form.
- Email: support@bracetechsolutions.com
- Phone: +91 9440779908
- Provide Details: Include your booking reference number, evidence supporting your claim, and a description of the issue.
- Review Process:
- Refund requests will be reviewed within 5–7 business days of submission.
- If additional information is required, we will contact you via the provided contact details.
- Refund Approval: Once approved, the refund will be processed as per the timelines below.
5. Refund Timelines
| Service/Process |
Working Days |
Details |
| Customer Support Availability |
Monday to Friday |
9:00 AM to 6:00 PM (local time). Support inquiries outside these hours will be addressed on the next working day. |
| Service Booking Operations |
Monday to Saturday |
Services can be booked or scheduled during these days. |
| Refund Request Submission |
Monday to Friday |
Refund requests submitted on weekends or holidays will be processed on the next working day. |
| Refund Review Period |
5–7 business days |
After receiving a refund request, our team will review and respond within this timeframe. |
| Refund Approval and Processing |
7–10 business days |
Approved refunds will be processed within this period, depending on the payment method and financial institution processing time. |
| Service Provider Availability |
As per individual policy |
Service Providers may have varying operational days. Customers are advised to confirm specific availability directly with the provider. |
6. Service Provider-Specific Policies
Some Service Providers may have their own cancellation and refund policies. These policies will apply in addition to this Refund Policy. Customers are advised to review such policies when booking services.
7. Dispute Resolution
If a disagreement arises regarding the refund claim:
- Initial Mediation: Country Labour Team will mediate between the Customer and Service Provider to resolve the issue amicably.
- Escalation: If the dispute cannot be resolved, the final decision will rest with Country Labour Team, unless stated otherwise by law.
8. Modifications to the Refund Policy
Country Labour Team reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Users are encouraged to review this policy periodically.
9. Contact Information
For refund requests or further assistance, please contact us at:
- Email: support@bracetechsolutions.com
- Phone: +91 9440779908
- Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (local time).
